Quick and secure steps to protect your account when your card is missing
Contact us right away to prevent unauthorized transactions. Your card will be blocked instantly.
Review your recent transactions online or via our app for any suspicious activity.
Request a new card. Standard delivery is 3-5 business days, or choose express delivery.
Remember to update your card details for any recurring payments or subscriptions.
Standard replacement cards are delivered within 3-5 business days. We also offer express delivery (1-2 business days) for a small fee.
If you report your card lost or stolen immediately, you're protected against fraudulent transactions under our zero-liability policy.
Yes, you can temporarily freeze your card using our mobile banking app. If you find it later, you can unfreeze it immediately.
Once a card is reported lost or stolen, it's permanently blocked for security reasons. You'll need to use your replacement card.
Yes, for security reasons, your replacement card will have a new card number, expiry date, and security code.