Privacy Policy

Your privacy and data security are our top priorities. Learn how we protect and use your information.

Our Privacy Promise

  • To keep your personal information safe and private
  • Not to sell your personal information
  • To give you ways to manage and review your marketing choices at any time

Information We Collect

We collect information to provide better services to all our customers. The types of personal information we collect include:

Personal Details

  • Name, address, and contact information
  • Date of birth and identification documents
  • Financial information and transaction history
  • Employment details and income information

Technical Information

  • Device information and IP addresses
  • Browser type and settings
  • Usage data and website interactions
  • Location information

How We Use Your Information

We use your personal information to provide, maintain, and improve our services, including:

Purpose Legal Basis
Providing banking services and processing transactions Contract fulfillment
Identity verification and fraud prevention Legal obligation & legitimate interest
Personalizing your banking experience Legitimate interest
Marketing communications (with consent) Consent
Regulatory compliance and reporting Legal obligation

Information Sharing

We may share your information with:

Service Providers

  • Payment processors and financial networks
  • Credit reference and fraud prevention agencies
  • IT and infrastructure providers

Legal Requirements

  • Regulatory authorities and government bodies
  • Law enforcement when required by law
  • Other financial institutions for fraud prevention

We never sell your personal information to third parties for marketing purposes.

Data Security

We implement robust security measures to protect your information:

  • Encryption: All data is encrypted in transit and at rest
  • Access Controls: Strict access controls and authentication
  • Monitoring: Continuous security monitoring and threat detection
  • Training: Regular security awareness training for staff
  • Compliance: Regular security audits and compliance checks

Your Data Protection Rights

You have the following rights regarding your personal information:

Right Description
Access Request copies of your personal data
Rectification Request correction of inaccurate data
Erasure Request deletion of your personal data
Restriction Request limitation of processing
Portability Request transfer of data to another organization
Objection Object to processing of personal data

To exercise any of these rights, please contact us using the details below.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Understand how you use our services
  • Improve website performance and security
  • Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your experience with our services.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@lyonhallonline.com
  • Phone: 1-800-LYONHALL (1-800-596-6425)
  • Mail: Data Protection Officer, Bespeak Union Online, 25 Gresham Street, London EC2V 7HN

Last updated: December 2023